FAQ

 Where do you ship to?

Shipments within Canada:

All shipments within Canada are shipped Canada Post by Xpresspost or UPS Standard; please allow 5 - 7 business days for delivery. A tracking number will be emailed to you once the order has shipped.

Shipments within the United States:

All shipments to the United States are shipped UPS Standard; please allow 5 -7 business days for delivery. A tracking number will be emailed to you once the order has shipped.

International Shipping: 

Please Contact Us for international shipping rates.

 

 Is CleanPatch® FDA-registered?

CleanPatch® is registered with the following regulatory bodies:

  • The United States: FDA Registered Class 1 Medical Device
  • Canada: Health Canada Registered Class 1 Medical Device
  • Europe: CE MDR Registered Class 1 Medical Device
  • United Kingdom: UKCA Class 1 Registered Class 1 Medical Device
  • Australia: TGA listed

 

Is CleanPatch® compliant with The Joint Commission?

Soft surface repair is recognized by The Joint Commission in a guidance published in 2018, that states:

1. "Avoid tears or holes in upholstery or mattresses. Patch any holes or tears with an approved product that can be cleaned and disinfected (that is, no tape)."
2. "Any damaged surfaces should either be repaired or replaced (for example, patch mattresses)"
 
 
How do we implement a soft surface repair program at our facility? 
Surface Medical has developed a virtual training program designed to incorporate surface repair into your equipment maintenance program. Contact Us for more information.

 

How long does CleanPatch® last?

CleanPatch® performance varies in relation to the area of clinical use, frequency of cleaning, and type of disinfectant used. CleanPatch® can be used as long as it remains fully adhered and the surface to which is is applied is suitable for use. When used correctly, CleanPatch® can last the lifetime of your equipment.

 

Is CleanPatch® compatible with my disinfectant?

All CleanPatch® products are compatible with common hospital disinfectants, including hydrogen peroxide, bleach, quaternary solutions, alcohol, and more. 

 

Can I cut CleanPatch®?

We do not recommend cutting CleanPatch® as this will affect product integrity.